SIMULENCE PRIVACY POLICY
Effective Date: March 31, 2026
1. INTRODUCTION
Devmance LLC ("Simulence," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, which includes the following applications and services (collectively, the "Services"):
Shared Platform: The Simulence and Creatid applications share common infrastructure and a unified user account system. Creating an account on any Service creates a single Simulence account. Data described in this Privacy Policy may be collected and shared across all Services. For example, content you create in the Creatid app is stored in the same systems and accessible through the Simulence web app, and vice versa.
By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
This Privacy Policy applies to all users of our Services worldwide. If you reside in the European Economic Area (EEA), Switzerland, the United Kingdom, or California, additional rights and protections apply to you as described in this policy.
2. DATA CONTROLLER INFORMATION
For the purposes of data protection laws, the data controller responsible for your personal information is:
Devmance LLC
11835 Carmel Mtn Rd Ste 1304-172
San Diego, CA 92128
Email: privacy@simulence.ai
If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the information in Section 15 below.
3. INFORMATION WE COLLECT
We collect various types of information to provide and improve our Services.
3.1 Information You Provide Directly
Account Information:
Social Sign-In Data:
When you sign in using Apple Sign-In or Google Sign-In, we receive:
We do not receive or store your Apple ID password or Google account password. Social sign-in is subject to Apple's Privacy Policy and/or Google's Privacy Policy.
Security Verification Data:
On our web application, we use Google reCAPTCHA v3 for bot protection during signup and login. Google may collect hardware and software information, such as device and application data, and send it to Google for analysis. This data is used to verify you are not a robot. Google's use of this data is governed by the Google Privacy Policy.
Identity Information:
Content You Create:
Mirror Identity Data (Mirror Feature):
Payment Information:
Communications:
3.2 Information We Collect Automatically
Usage Information:
Device Information:
Mobile-Specific Information (iOS and Android apps):
You can grant or revoke any of these permissions at any time through your device's Settings app. Revoking permission disables only the related feature; it does not delete data already stored.
Log Information:
Cookies and Tracking Technologies:
3.3 Information from Third Parties
AI Service Providers:
Payment Processing:
Authentication Services:
Push Notification Services:
Analytics Services:
3.4 Research Points Data (Opt-In Only)
If you opt in to Research Points:
You are opted out by default and must explicitly consent to Research Points data collection. You can withdraw consent at any time.
3.5 Developer API Data
If you use the Developer API (Identity Infrastructure):
API Key Data:
API Usage Data:
Billing Data:
Content Processed via API:
4. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
4.1 Provide and Maintain Services
4.2 Improve and Develop Services
4.3 Communications
4.4 Safety and Security
4.5 Analytics and Business Operations
5. LEGAL BASIS FOR PROCESSING (EEA, UK, SWITZERLAND USERS)
If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:
Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the Services you requested)
Legitimate Interests: Processing is necessary for our legitimate business interests, including:
Consent: We obtain your explicit consent for:
Legal Obligations: Processing is necessary to comply with legal requirements, such as:
6. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We share your information only in the following circumstances:
6.1 Third-Party Service Providers
We share information with trusted service providers who assist us in operating our Services:
AI Model Providers:
Provider Jurisdiction by Content Type:
Your text prompts, chat messages, and conversational content are processed exclusively by AI providers headquartered in the United States — OpenAI, Anthropic, Google, xAI, and Meta. We deliberately restrict text content to US-headquartered providers because text conversations are the most privacy-sensitive content type on our platform.
Image and video generation may additionally use providers headquartered outside the United States — specifically Black Forest Labs (Germany) for certain image models, and KlingAI (China) and Pixverse (China) for certain video models. These providers receive only the inputs needed to generate the requested image or video (text prompts and any reference images you provide). They do not receive your chat history, account information, or other content. Each provider processes data subject to its own privacy policy linked above.
If you prefer not to use international image or video providers, you can simply choose models in our Image / Video Generation views that are hosted by US providers. Model selection is per-request, and the provider responsible for each model is disclosed in the model picker.
Cloud Infrastructure:
Payment Processing:
Authentication:
Push Notifications:
Search Infrastructure:
Email Services:
Analytics, Advertising, and Performance (Web App Only — Subject to Cookie Consent):
These services are only loaded after you grant consent through our cookie preferences banner on the web application. Native iOS and Android apps do not use these web tracking technologies; instead they use Apple's App Tracking Transparency framework and Google Play's user choice framework where applicable.
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
6.2 Public Content
When you share content publicly through our Feeds feature (including through the Creatid apps):
Only share content publicly that you are comfortable making available to the public across all of our applications.
6.3 Legal Requirements and Protection
We may disclose your information if required by law or if we believe in good faith that disclosure is necessary to:
6.4 Business Transfers
If Simulence is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any change in ownership or use of your personal information.
6.5 With Your Consent
We may share your information with third parties when you explicitly consent or direct us to do so.
6.6 Aggregated and Anonymized Data
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This includes:
7. INTERNATIONAL DATA TRANSFERS
Simulence is based in the United States. If you access our Services from outside the United States, your information will be transferred to, stored in, and processed in the United States and other countries where our service providers operate.
Data Protection Standards:
You may request a copy of the relevant transfer mechanism (with commercially sensitive terms redacted) by contacting privacy@simulence.ai.
Your Rights: International users retain all rights under applicable data protection laws, including the right to access, correct, and delete your data.
8. DATA RETENTION
We retain your personal information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
8.1 Account Data
8.2 Content Retention
8.3 Legal and Business Records
We retain certain information as required by law or for legitimate business purposes:
8.4 Anonymized Data
We may retain anonymized or aggregated data indefinitely for research, analytics, and business purposes. This data cannot be used to identify you.
9. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information.
9.1 Rights for All Users
Access: You can access most of your personal information through your account settings
Correction: You can update or correct your account information at any time
Deletion: You can delete your account and request deletion of your personal information
Data Portability: You can request a copy of your data in a machine-readable format
Opt-Out of Marketing: You can unsubscribe from promotional emails using the link in each email
Manage Research Participation: You can opt in or out of our Research Program through your account settings. The Research Program is the only context in which your content may be used for research and to train our own AI models; outside of that opt-in program, and for API content in all cases, we do not train AI models on your content (see Section 19).
9.2 Additional Rights for EEA, UK, and Switzerland Users (GDPR)
If you reside in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
Right to Access: Request confirmation of whether we process your personal data and obtain a copy of it
Right to Rectification: Request correction of inaccurate or incomplete personal data
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data in certain circumstances
Right to Restriction of Processing: Request that we limit how we use your personal data in certain circumstances
Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller
Right to Object: Object to our processing of your personal data based on legitimate interests or for direct marketing purposes
Right to Withdraw Consent: Withdraw consent for processing at any time (without affecting the lawfulness of processing before withdrawal)
Right to Lodge a Complaint: File a complaint with your local data protection authority
To exercise these rights, contact us at privacy@simulence.ai.
9.3 Additional Rights for California Users (CCPA/CPRA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: Request disclosure of:
Right to Delete: Request deletion of your personal information (subject to certain exceptions)
Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising
Right to Correct: Request correction of inaccurate personal information
Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes beyond those permitted by CCPA
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
Authorized Agents: You may designate an authorized agent to make CCPA/CPRA requests on your behalf. To submit a request as an authorized agent, email privacy@simulence.ai with:
1. The full name and email address of the California resident on whose behalf the request is being made
2. A description of the request being submitted
3. Proof of the agent's authority to act on the resident's behalf — typically (a) a written and signed permission from the resident authorizing the agent to act, or (b) a valid power of attorney under California Probate Code §§ 4000–4465
4. Verification of the resident's identity (we may contact the resident directly to confirm both the agent's authority and the resident's identity before fulfilling the request)
We may deny requests where the agent cannot adequately demonstrate authority or where we cannot reasonably verify the resident's identity.
To exercise your rights directly, contact us at privacy@simulence.ai.
We will respond to verifiable requests within 45 days. We may require verification of your identity before fulfilling requests.
9.4 How to Exercise Your Rights
To exercise any of your privacy rights:
1. Through Your Account: Access, correct, or delete most information through your account settings
2. Download Your Data: Export a machine-readable copy of your data directly in the app, under Profile → Security → Export Your Data
3. Email Request: Send a request to privacy@simulence.ai with:
We will respond within:
Note: Some information may be exempt from access or deletion requests under applicable laws (e.g., information needed for legal compliance, fraud prevention, or security purposes).
10. CHILDREN'S PRIVACY
Our Services are intended solely for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18.
10.1 Age Verification
During registration, all users are required to provide their date of birth. Our system performs automated age verification to determine eligibility:
Date of birth is verified both client-side and server-side before any account is created. Once verified, we retain the date of birth in your user profile in case we need to confirm account eligibility.
10.2 If a Minor Creates an Account
Users who misrepresent their age in order to create an account are in breach of our Terms of Service. If we become aware — through a user report, an internal review, or any other means — that an individual under 18 has created an account or provided personal information to us, we will suspend the account and delete the associated personal information as quickly as practicable.
10.3 Parent or Guardian Rights
If you believe your child under 18 has created an account or provided personal information to us, please contact us immediately at privacy@simulence.ai. We will:
We do not operate a "minors" program. We do not market to minors, and we do not offer age-differentiated features or content tiers. The Services are designed, moderated, and rated for adult use.
11. DATA SECURITY
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
11.1 Security Measures
Technical Safeguards:
Administrative Safeguards:
Physical Safeguards:
11.2 Third-Party Security
We select third-party service providers based on their security practices and require them to protect your information through contractual obligations.
11.3 Your Responsibility
You are responsible for:
11.4 No Guarantee
While we strive to protect your information, no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information. You transmit information at your own risk.
11.5 Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and applicable regulatory authorities as required by law. Notification will include:
12. COOKIES, TRACKING TECHNOLOGIES, AND MOBILE DATA STORAGE
We use cookies, web beacons, pixels, local storage mechanisms, and similar tracking technologies to provide and improve our Services.
12.1 What Are Cookies?
Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences and track your activities. Our mobile applications use equivalent local storage mechanisms (UserDefaults, Keychain, SharedPreferences, and local databases) for similar purposes.
12.2 Types of Cookies We Use
Essential Cookies (Required):
Functional Cookies:
Analytics Cookies:
Marketing Cookies (Optional):
12.3 Third-Party Cookies and Mobile SDKs
Some cookies are placed by third-party services we use, such as:
Our mobile applications include third-party SDKs that may store data locally:
Third-party cookies and SDK data storage are subject to their respective privacy policies.
12.4 Cookie Consent
EEA, UK, and Switzerland Users: We obtain your consent before placing non-essential cookies. You can manage your cookie preferences through our cookie consent tool.
Other Users: By using our Services, you consent to our use of cookies as described in this policy.
12.5 Managing Cookies
You can control cookies through:
Note: Disabling essential cookies may affect the functionality of our Services.
12.6 Do Not Track Signals
Some browsers have "Do Not Track" (DNT) features. We do not currently respond to DNT signals because there is no industry standard for how to interpret them.
13. THIRD-PARTY LINKS AND SERVICES
Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Simulence.
We are not responsible for the privacy practices of third parties. When you click on a third-party link or use a third-party service, you are subject to that party's privacy policy and terms of service.
We encourage you to review the privacy policies of any third-party services before providing them with your information.
Third-party services include:
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
14.1 Notice of Changes
Material Changes: If we make material changes that significantly affect your privacy rights, we will provide at least 30 days' advance notice via:
Non-Material Changes: For minor updates, we will post the revised Privacy Policy on our website with an updated "Effective Date."
14.2 Your Consent
By continuing to use our Services after changes take effect, you agree to the updated Privacy Policy. If you do not agree to the changes, you must stop using our Services and may delete your account.
14.3 Review of Changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14.4 Previous Versions
You may request a copy of an earlier version of this Privacy Policy by contacting us at privacy@simulence.ai.
15. CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
15.1 General Privacy Inquiries
Email: privacy@simulence.ai
Mail:
Devmance LLC
Attn: Privacy Officer
11835 Carmel Mtn Rd Ste 1304-172
San Diego, CA 92128
15.2 EEA, UK, and Switzerland Users
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may contact us directly at privacy@simulence.ai for any matter related to your personal data. We will respond within the timeframes set out in Section 9.
15.3 California Privacy Rights
For California-specific privacy requests:
Email: privacy@simulence.ai
Mail:
Devmance LLC
Attn: California Privacy Rights
11835 Carmel Mtn Rd Ste 1304-172
San Diego, CA 92128
15.4 Response Time
We will respond to your inquiries within:
16. SUPERVISORY AUTHORITY (EEA/UK/SWITZERLAND)
If you are located in the EEA, UK, or Switzerland and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.
EEA Supervisory Authorities: List of data protection authorities by EU member state
UK: Information Commissioner's Office (ICO) - https://ico.org.uk/
Switzerland: Federal Data Protection and Information Commissioner (FDPIC) - https://www.edoeb.admin.ch/
17. CALIFORNIA SHINE THE LIGHT LAW
California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for their direct marketing purposes. We do not share your personal information with third parties for their direct marketing purposes.
18. NEVADA PRIVACY RIGHTS
Nevada residents have the right to opt out of the sale of certain covered information. We do not sell your covered information as defined under Nevada law. If you have questions, contact us at privacy@simulence.ai.
19. SPECIFIC PROVISIONS FOR AI AND MACHINE LEARNING
19.1 AI Model Training
We do not train AI models on your content by default. The third-party AI providers we work with (such as OpenAI, Anthropic, and Google) similarly do not train on customer content by default.
The only exception is our opt-in Research Program (described in Section 4 of our Terms of Service). The program is opt-in only and off by default. If you choose to opt in, the data you contribute — including your identities' conversation content and derived research metrics — may be used to conduct research and to train, fine-tune, and improve our own AI models, as described in those Terms. API content is never used for training, regardless of Research Program participation. You can opt out at any time through your account settings.
Aggregated, anonymized analytics — which cannot reasonably be used to identify you — may be used to operate, secure, and improve the Services.
Third-Party AI Providers:
19.2 AI-Generated Content
AI Output generated through our Services may include:
You are responsible for evaluating and verifying AI Output before use.
20. YOUR CALIFORNIA PRIVACY NOTICE (CCPA)
This section provides additional disclosures required by the California Consumer Privacy Act (CCPA).
20.1 Categories of Personal Information We Collect
In the past 12 months, we have collected the following categories of personal information:
| Category | Examples | Collected |
|----------|----------|-----------|
| Identifiers | Name, email address, IP address, device ID | YES |
| Personal information (Cal. Civ. Code § 1798.80) | Name, email, billing address | YES |
| Commercial information | Purchase history, subscription tier | YES |
| Internet or network activity | Browsing history, interactions with Services | YES |
| Geolocation data | General location (city, state, country); precise location when permitted in mobile apps | YES |
| Audio, electronic, visual, or similar information | Images, videos, microphone audio used for voice-to-text input (transcribed and not retained as a standalone recording), camera captures, and photo library selections in mobile apps | YES |
| Professional or employment information | Professional focus of AI identities you create | YES |
| Education information | None | NO |
| Inferences | User preferences, characteristics, behavior | YES |
| Sensitive personal information | Account credentials (encrypted) | YES |
20.2 Sources of Personal Information
We collect personal information from:
20.3 Purposes for Collection and Use
We use personal information for the purposes described in Section 4 of this Privacy Policy.
20.4 Categories of Third Parties with Whom We Share Personal Information
We share personal information with:
20.5 Sale or Sharing of Personal Information
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
20.6 Retention of Personal Information
We retain personal information as described in Section 8 of this Privacy Policy.
20.7 Sensitive Personal Information
We collect and use the following sensitive personal information:
We do not use or disclose sensitive personal information for purposes other than those permitted by CCPA § 1798.121.
21. ACKNOWLEDGMENT AND CONSENT
By using our Services, you acknowledge that:
1. You have read and understood this Privacy Policy
2. You consent to the collection, use, and disclosure of your personal information as described herein
3. You are at least 18 years old, as required by Section 10 of this Privacy Policy and our Terms of Service
4. You understand your privacy rights and how to exercise them
5. You understand that AI-generated content may not be accurate and should be independently verified
If you do not agree with this Privacy Policy, you must not use our Services.
Last Updated: March 31, 2026
*This Privacy Policy is effective as of the date stated above and applies to all users of Simulence and Creatid worldwide across all platforms.*